Browse the Knowledge Center
Accounts, billing and admin
What Contact auto-creation does
What Contact auto-creation does on a connected email, and why an inbox can look empty after you connect a mailbox. With None, nobody is added from your email, so a conversation only shows for people already in your CRM with that address. Sent adds the people you write to, and Sent and Received adds the people who write to you too. They land in People, with a company taken from their work email domain. Use it to fill your CRM from email.
Transcript
You've connected a mailbox but the inbox looks empty, so open Core Integrations and find Contact auto-creation on your Email. With None, no one is added to your CRM from your email, so a conversation only shows for people already there with that address. Pick Sent to add the people you write to, or Sent and Received to add the people who write to you too, and they land in People, with a company taken from their work email domain.
Read the article: Integrate your email & calendar