Share an account or a conversation

When a teammate needs to answer a client from your connected account, you share it instead of handing over your login. In Settings, under Core Integrations, click the share button on your account's row, pick your teammate and click Invite. Then choose View Only, or Full access so they can send. To share just one conversation, use Share Conversation, which adds View and Comment. Each inbox lists only your own accounts and the ones shared with you, so their picker now lists your account. When they reply, the two names next to Send are the account's owner on top and the connected account underneath, so it goes out as you, and a Sent by tag shows who wrote it.